Worksite wellness – Evolving back to wholeness
What is worksite wellness? Some see it as providing health benefits, safety, and ergonomics. Others see it as “programs” like weight loss challenges, on-site fitness classes, or educational seminars. Still others see it as providing employees with financial incentives to do things related to health and wellness during the year. But is it more than those things? Yes!
According to the Centers for Disease Control and Prevention (CDC), “workplace health programs are a coordinated and comprehensive set of health promotion and protection strategies implemented at the worksite that includes programs, policies, benefits, environmental supports, and links to the surrounding community designed to encourage the health and safety of all employees.”
This definition is actually excellent, because it encompasses everything. Worksite wellness is not just a program that employees participate in; it’s a broader company value and strategy for caring for your employees. Truth be told, however, the worksite wellness field has been going through growing pains lately.
Even though the wellness movement started in the 1970s (as we discussed last month), worksite wellness didn’t take off until the 1980s and had its start in corporate fitness. Through the 1990s the field expanded from fitness into health promotion and chronic disease prevention, and educated on things like heart health, nutrition, and tobacco cessation. The field also started developing ways to measure and track health status. To do this, employers did biometric screenings (measuring height, weight, blood pressure, cholesterol, and glucose) and health risk assessments (comprehensive health status and lifestyle behavior questionnaires that produce individualized and aggregate reports). These still go on today.
Also in the 1990s, the field moved from the concept of health promotion to that of holistic models of wellness. The National Wellness Institute’s Six Dimensions of Wellness is an example of a model that was widely used to cover physical, intellectual, emotional, spiritual, social, and occupational dimensions.
In 1987, the Wellness Council of America (WELCOA) was formed to offer resources and standards for employers who wanted to provide wellness programming for their employees. In 1997, WELCOA developed the industry’s first best practices. They called them Well Workplace, which had seven Cs (or steps of the process, each of which started with a C), and in 2000, renamed them “The Seven Benchmarks” and created manuals for employers to follow and apply for award rankings.
The original WELCOA Seven Benchmarks were:
- Capture CEO and senior level support;
- Create a cohesive wellness team;
- Collect data;
- Craft an operating plan;
- Choose appropriate interventions;
- Create a supportive environment; and
- Carefully evaluate outcomes.
It basically was a strategic planning process that emphasized making your decisions based on data and doing evaluation at the end of the year to measure effectiveness. At the time, they called this a “results-based” program, meaning that you had goals that you wanted to meet, and at the end of the year you measured your results. As you can imagine, businesses gravitated toward this process.
Return on investment
Over the years though, especially with rising health care costs, the field — or the employers in the field — started looking at financials and return on investment (ROI). This actually became the major sales pitch at the time for why companies should engage employees in worksite wellness — that if you helped employees get healthier, your health care costs would go down. At first this seemed like a great idea, but proving it with adequate quantitative data soon became a major challenge for the field.
Companies that wanted to focus on financials and evaluate changes over time, in addition to biometrics and health risk assessments, started to collect: health care claims (both medical and mental health), pharmacy claims, workers compensation claims, disability claims (short-term and long-term), employee assistance program utilization rates, absenteeism rates, and turnover rates. (Note: these were all aggregate numbers, so no one’s private health information was shared.)
Some employers also started offering financial incentives — either cash, or discounts on health insurance — to employees to encourage them to participate in the data collection and/or programming. You’ve likely seen these types of programs. They look like checklists or points systems.
The controversial era
The next era is where the field started to get controversial. Even though a few employers may have been doing this in the ’90s or early 2000s, somewhere between the years of 2010–2015, employers increasingly started giving employees health standards to meet, like having your biometrics (weight, blood pressure, cholesterol, or glucose) in medically “recommended ranges.” The name for these became “outcomes-based” programs, meaning the person had to show a specific health status outcome or show improvement in order to get his or her incentive. Around this time, financial incentives also increased significantly.
Debates on this rippled through the field, flooding social media groups, posts, articles, blogs, webinars, and conferences. There were those who believed in the traditional methods of data collection, financial incentives, and possibly outcomes-based programs, and there were those who didn’t believe in any of it and wanted to pioneer a new frontier for the field. As with any debate, there were also those in the middle who wanted to keep some aspects of traditional approaches, but also wanted to broaden.
The new wellness — or well-being
Conversations over the last few years in the worksite wellness field have focused on our re-crafting our identity and intention. Who are we? What do we value? The most basic question — “What is wellness?” — even resurfaced. What seems to have won out is the idea that wellness is holistic — it’s not just physical, it’s all of the dimensions.
Some have suggested we change the name of the field from wellness to well-being because that helps move the concept away from just physical health. So, the next question was, “What is well-being?” Just like wellness, the term well-being has many different definitions. The most well known one is from Dr. Martin Seligman’s PERMA model — Positive emotions, Engagement, Relationships, Meaning, and Accomplishment. The worksite wellness field has taken this to heart.
Value on investment and caring
The conversation has turned away from ROI as the priority and toward the value on investment (VOI) and the value of caring (VOC) for employees, with the premise that if we provide the culture and environment for people to flourish, then they will. As a result, the new “hot topics” in worksite wellness programming have been:
- Emotional well-being; and
- Spirituality or spiritual wellness.
In fact, the themes of recent and upcoming industry conferences showcase this trend:
- 2018 National Wellness Conference: “Mapping a Positive Path”
- 2018 WELCOA Summit: “The Human Behind the Numbers”
- 2019 National Wellness Conference: “The Key to Thriving: Six Dimensions of Wellness”
- 2018 Wellness Council of Wisconsin: “Inspire, Explore, Create: Your Extraordinary Impact”
- 2018 Fusion 2.0: “A Purposeful Gathering of Humanity” *
- 2019 Art & Science of Health Promotion: “Adapting to the Emerging Growth Evolution of Health Promotion”
*This one is actually a new conference that developed to forge a new path for worksite wellness.
Lastly, WELCOA in 2018 decided to redesign its Seven Benchmarks to also align with the new direction. The new and improved benchmarks include:
- Committed and aligned leadership;
- Collaboration in support of wellness;
- Collecting meaningful data to evolve a wellness strategy;
- Crafting an operating plan;
- Choosing initiatives that support the whole employee;
- Cultivating supportive health promoting environments, policies, and practices; and
- Conduct evaluation, communicate, celebrate, and iterate.
As you can see, WELCOA kept the same general framework of the benchmarks, but changed and broadened the description of each in order to address wellness more holistically and positively.
So, what is worksite wellness?
It is taking care of employees — their bodies, minds, and spirits — and providing them with the culture, environment, and resources for self-care and to foster their health, wellness, and well-being.
Employee wellness — or well-being — is a core value and strategy of engagement that a company has, rather than just a program that employees sign up to participate in. If wellness is important to you as a company, it’s infiltrated throughout everything you do.
If you are interested in developing your worksite wellness strategy, here are two resources for you. The national organization, the Wellness Council of America (WELCOA), and its local affiliate organization, the Wellness Council of Wisconsin (WCWI). Both have resources, trainings, and annual conferences that you can attend to learn more.
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