Never-ending customer service
We live and work in an age of almost instant gratification. Customers are in a hurry. They want something more and they want it NOW!
WITH DONNA GRAY
Business leaders shouldn’t neglect a summer vacation
Constantly refusing to take time off is an unhealthy practice and can be counterproductive to the business or organization.
The hardest part of letting go of 'stuff'
Like many others, I recently spent a recent cold, rainy weekend binge-watching a television program, only instead of a drama or comedy, I binge-watched American Pickers.
The keys to mastering business change
I read somewhere that the mastery of change is the single skill that separates the successful manager from the also-rans. Change is the engine that keeps a company growing.
Appreciation is powerful
William James, an American philosopher and psychologist, said, “The deepest principle of human nature is the desire to be appreciated.”
Focus on customer service
A big customer service challenge today is to identify exactly what customers want and then deliver it. Creating the right experience for each customer is the key in this new era in customer service.
'Tidying up' at the office
Marie Kondo’s book, The Life Changing Magic of Tidying Up, and her current Netflix hit show, Tidying Up with Marie Kondo, are trending and generating interest all over the country in organizing our homes, our workspaces, and our lives.
Baby, it’s cold outside! Coping with the winter blues
It’s hard not to have cabin fever right now if you live and work in the frozen tundra of the Midwest.
Setting your GPS for the new year
Happy new year! Time flies when we’re having fun! Just the other day it was Jan. 1, 2018, and here we are already starting another year. It’s time to set the GPS for success in the coming year.
12 tips to steer clear of holiday stress
Like some of you, I spent the past week end in a race with time, playing catch-up and trying to complete all the holiday gift shopping, baking, and house decorating.
Donna M. Gray, CRM, is the owner of Total Awards & Promotions/AwardsMall.com, Madison.
