The Gray Area

WITH DONNA GRAY

Appreciation is powerful

William James, an American philosopher and psychologist, said, “The deepest principle of human nature is the desire to be appreciated.”

Focus on customer service

A big customer service challenge today is to identify exactly what customers want and then deliver it. Creating the right experience for each customer is the key in this new era in customer service.

'Tidying up' at the office

Marie Kondo’s book, The Life Changing Magic of Tidying Up, and her current Netflix hit show, Tidying Up with Marie Kondo, are trending and generating interest all over the country in organizing our homes, our workspaces, and our lives.

Setting your GPS for the new year

Happy new year! Time flies when we’re having fun! Just the other day it was Jan. 1, 2018, and here we are already starting another year. It’s time to set the GPS for success in the coming year.

Donna M. Gray, CRM, is the owner of Total Awards & Promotions/AwardsMall.com, Madison.

In Business magazine