Robocalls reaching highest level ever

In 2017, Wisconsinites received 221.1 million robocalls, according to the YouMail Robocall Index, which tracks the volume and extent of robocalls in the United States.

According to a release from the National Consumer Law Center, there was a sizeable uptick in consumer complaints related to robocalls last year, with 4.5 million complaints filed in 2017 compared to 3.4 million in 2016. At the same time, more than 98,000 Wisconsin residents complained to the FTC about robocalls and other violations of the “Do Not Call Registry” in 2017.

The NCLC reports that both the Federal Communications Commission (FCC) and the Federal Trade Commission have taken a strong stance against scam and spoofed-number robocalls, but their responses have been softer on legitimate businesses making illegal calls to cell phones and without consent.

In February, Capital One and Citibank were two of the top five generators of robocalls to Wisconsin numbers.