Oak Bank’s cash management specialist makes business banking easier for its clients
At other financial institutions, business clients work with a variety of bank representatives to meet their specific needs — opening a new account, creating an online banking portal, setting up a check-scanning device, etc. At Oak Bank, Stephanie East, cash management specialist, is “the Jill-of-all-trades” and handles everything one on one.
Stephanie provides Oak Bank business clients with electronic services expertise and advises clients on the technology and digital tools available to help manage their businesses efficiently.
“I bridge the gap between technology and client service,” says Stephanie. “We don’t want to send clients to several different people in order to meet their needs, especially as the trend toward more electronic services grows.”
The cash management specialist role is in line with Oak Bank’s mission to redefine the role of a community bank and maintain its focus on small businesses. As a small business itself — with approximately $415 million assets and 35 full-time associates in Fitchburg — Oak Bank has made client relationships a top priority since opening its doors in 2000.
“As technology continues to evolve and clients increasingly choose to utilize digital delivery channels to satisfy their financial needs, Oak Bank remains committed to supporting our digital tools with a team of knowledgeable, caring, and helpful professionals eager to solve problems and provide clients with a satisfying and enjoyable user experience,” says Terry Taylor, Oak Bank’s president. “Stephanie serves as a great example of how we augment our digital offerings with individualized, human support, as she possesses great technical skills but is also passionate about serving clients.”
Some new business clients are not familiar with the role of a “cash management specialist” but they quickly understand the advantages of this position at Oak Bank and how it helps them handle their money in the best ways possible.
At Oak Bank, Stephanie helps clients learn how to use all the features that are included with electronic services like online business banking, business mobile banking, electronic check deposit, merchant services, ACH, and positive pay, an automated fraud-prevention system developed to help protect businesses against forged, altered, and counterfeit checks.
“It’s rewarding to see companies adapt and use new technologies,” says Stephanie. “There are many digital tools that can be utilized to streamline fund management and increase security, giving clients more time to focus on running their business.”
Cash Management Specialist