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James Kademan, Calls On Call Answering Service

IB’s Professional of the Week is the premier way to meet Dane County’s professionals. This week features James Kademan, King of the Ring, Calls On Call Answering Service.

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What are the most challenging and rewarding aspects of your job and why?

Currently, getting new employees in and getting them trained is the most challenging. Watching our employees grow both personally and professionally once they are hired and become a member of our crew is phenomenal to watch. It is amazing the difference that constantly listening to and analyzing different methods of communication can have on improving a business and its team. Through all of this we have to be vigilant in molding the culture we want, and that our clients need.

Who do you look up to or admire in business and why?

I admire a lot of people, each for a few nuggets of success to learn from. For a main, all-around admirable person, I look to Arnold Schwarzenegger. He has always been ultra-focused and built upon his success step by step. He didn’t listen to people who told him what he was planning wouldn’t work. Plus, he made a lot of his money before he was famous through smart business decisions. His autobiography is a great read, if you make the time to check it out.

What has been the high point of your career so far?

So far, the high point of my entrepreneurial career has been the publishing of my book, The BOLD Business Book. I have gotten some great feedback and heard some incredible stories about things people have done and decisions they have made after reading the book. It has taken on a bit of a life of its own with people asking about how to write their own book (do it, it’s awesome) or creating a workshop from the content in The BOLD Business Book. I wouldn’t recommend writing for the paycheck, though the rewards in hearing other people’s stories makes the price of admission well worth the cost.

Thinking back on your career, what advice would you give your 21-year-old self?

I doubt my 21-year-old self would listen, but I’d have to tell him a few life lessons I am still learning, including:

  • Invest in index funds and a few choice tech companies;
  • Learn to code;
  • Learn Spanish;
  • Learn all you can about leadership, delegation, communication, and sales;
  • Look at every meeting, interaction, and negotiation from the other person’s point of view. Ask yourself, “What do they want out of this?”; and
  • Finally, I’d tell myself that going down the easiest path is rarely the best choice.


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