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Future of customer service

Five-time best-selling author Peter Shankman packed the house Nov. 6 at HotelRed for the first AMA Madison Signature Series event sponsored by The Creative Company. Shankman spoke about the future of customer service. He is the founder of Help a Reporter Out (HARO) and creator of the podcast Faster Than Normal, where he unlocks the gifts of the ADD/ADHD brain. (For information on getting your event featured in the IB Gallery, email

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