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Joe Arkin, Property Loss Specialist (PLS)

IB’s Professional of the Week is the premier way to meet Dane County’s professionals. This week features Joe Arkin, claims supervisor, Property Loss Specialist (PLS).

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What are the most challenging and rewarding aspects of your job and why?

As an independent insurance adjusting company, we partner with insurance carriers across the country that call on us to help them handle anything from a small water loss to a large catastrophic event like a hurricane. We have a roster of adjusters from across the United States to help us when storms affect an area. So, in the event of a catastrophic storm, our office personnel, field adjusters, and desk adjusting workforce may balloon to 10 times the normal staff. It takes an incredible amount of organization, teamwork, communication, and hours to react quickly when a storm event has devastated an area. Assembling all the pieces and implementing each one specifically tailored to each client can be very challenging. The most rewarding aspects are when you can help the insured that had their business or home damaged by a disaster, and see the people you have hired and trained become professionally successful.

Who do you look up to or admire in business and why?

A local businessman who I admire is Hawk Sullivan. He is the owner of Hawk’s Bar and Grill, Atomic Koi Cocktail Lounge, Jade Monkey, and Star Bar. He started his first location, Hawk’s Bar and Grill, back in 2002. After successfully owning and working in his first business, he added three more restaurants/bars. His next two establishments, Atomic Koi in Fitchburg and Jade Monkey on the east side of Madison, were in locations where similar businesses failed. With Hawk’s vision and ability to create unique settings, each business has thrived and added to its specific neighborhoods. His hard work, dedication, and continued involvement in trying to add to Madison are admirable.

What has been the high point of your career so far?

I would say the past two years been a huge high point. After many years of hard work, long hours, wearing multiple hats, and sacrificing nights and weekends, we have taken our company from a small vendor to a much larger national multimillion-dollar company. It has been one of the toughest but most rewarding things I have been a part of in my professional career, and I look forward to the continued challenges ahead to keep the company moving in the right direction.

Thinking back on your career, what advice would you give your 21-year-old self?

Be patient. We all want to be successful within our careers, make more money, and advance our roles. It isn’t something that just happens overnight. I have had three different career changes over a 21-year work life. Each experience, mistake, failure, success, boss, and friendship has led me to where I am now and will continue to lead me to where I end up. I would tell any young professional to not expect immediate success and to accept failures and grow from them. If you put in the time and hard work, it will pay off — just not overnight.


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