The Gray Area

with Donna Gray


Focus on customer service

A big customer service challenge today is to identify exactly what customers want and then deliver it. Creating the right experience for each customer is the key in this new era in customer service.

Posted at 12:31 PM | Permalink | Comments


'Tidying up' at the office

Marie Kondo’s book, The Life Changing Magic of Tidying Up, and her current Netflix hit show, Tidying Up with Marie Kondo, are trending and generating interest all over the country in organizing our homes, our workspaces, and our lives.

Posted at 12:36 PM | Permalink | Comments


Baby, it’s cold outside! Coping with the winter blues

It’s hard not to have cabin fever right now if you live and work in the frozen tundra of the Midwest.

Posted at 12:04 PM | Permalink | Comments


Setting your GPS for the new year

Happy new year! Time flies when we’re having fun! Just the other day it was Jan. 1, 2018, and here we are already starting another year. It’s time to set the GPS for success in the coming year.

Posted at 12:34 PM | Permalink | Comments


12 tips to steer clear of holiday stress

Like some of you, I spent the past week end in a race with time, playing catch-up and trying to complete all the holiday gift shopping, baking, and house decorating.

Posted at 12:40 PM | Permalink | Comments

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