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The Gray Area

with Donna Gray

12/04/18

Musing on the ‘most wonderful time of the year’

I don’t want to offend anyone but being older doesn’t mean we’re not still keeping up with the world. In fact, many of us “older but wiser” folks can still sing and dance with the best of them.

Posted at 12:46 PM | Permalink | Comments

11/13/18

The benefits of gratitude

Research has shown that gratitude heightens the quality of life.

Posted at 12:43 PM | Permalink | Comments

11/01/18

Are we just working, or are we also listening?

I recently had a couple of customer service experiences that make me wonder why active listening isn’t an important part of customer service training for team members.

Posted at 12:36 PM | Permalink | Comments

10/09/18

Learning to live in the moment

Charles Buxton, an English brewer, philanthropist, writer, and member of Parliament, said “You will never find time for anything. If you want time, you must make it.”

Posted at 01:22 PM | Permalink | Comments

09/27/18

How to cultivate resilience

Being resilient doesn’t mean we don’t experience difficulty or distress, trauma, or pain and sadness.

Posted at 11:15 AM | Permalink | Comments

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