The Gray Area

with Donna Gray

08/07/18

Customer service in a digital world

An ancient Chinese saying tells us that “To open a business is very easy; to keep it open is very difficult.”

Posted at 11:46 AM | Permalink | Comments

07/24/18

Make time serve you

Philip Dormer Stanhope, the fourth Earl of Chesterfield and an English writer, once said, “Know the true value of time; snatch, seize, and enjoy every moment of it.”

Posted at 12:50 PM | Permalink | Comments

06/28/18

The power of enthusiasm in customer service

Walt Disney said, “Do what you do so well that they will want to see it again and bring their friends.” That sentence is the baseline for enthusiasm in customer service.

Posted at 12:24 PM | Permalink | Comments

06/07/18

Are you a slave to your stuff?

Clutter affects most of us in one way or another, and by clutter I’m referring to all the accumulated items, including papers that we are afraid to toss, that provide absolutely no inherent value to our daily work tasks.

Posted at 10:21 AM | Permalink | Comments

05/15/18

The importance of resilience

People who have resilience seem to find it easier to face setbacks, challenges, crises, and pain — both emotional and physical — with confidence and courage.

Posted at 12:40 PM | Permalink | Comments

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