The Gray Area

with Donna Gray


Never-ending customer service

We live and work in an age of almost instant gratification. Customers are in a hurry. They want something more and they want it NOW!

Posted at 10:54 AM | Permalink | Comments


Business leaders shouldn’t neglect a summer vacation

Constantly refusing to take time off is an unhealthy practice and can be counterproductive to the business or organization.

Posted at 11:39 AM | Permalink | Comments


The hardest part of letting go of 'stuff'

Like many others, I recently spent a recent cold, rainy weekend binge-watching a television program, only instead of a drama or comedy, I binge-watched American Pickers.

Posted at 12:22 PM | Permalink | Comments


The keys to mastering business change

I read somewhere that the mastery of change is the single skill that separates the successful manager from the also-rans. Change is the engine that keeps a company growing.

Posted at 12:47 PM | Permalink | Comments


Appreciation is powerful

William James, an American philosopher and psychologist, said, “The deepest principle of human nature is the desire to be appreciated.”

Posted at 12:45 PM | Permalink | Comments

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