The Gray Area

with Donna Gray


Business leaders shouldn’t neglect a summer vacation

Constantly refusing to take time off is an unhealthy practice and can be counterproductive to the business or organization.

Posted at 11:39 AM | Permalink | Comments


The hardest part of letting go of 'stuff'

Like many others, I recently spent a recent cold, rainy weekend binge-watching a television program, only instead of a drama or comedy, I binge-watched American Pickers.

Posted at 12:22 PM | Permalink | Comments


The keys to mastering business change

I read somewhere that the mastery of change is the single skill that separates the successful manager from the also-rans. Change is the engine that keeps a company growing.

Posted at 12:47 PM | Permalink | Comments


Appreciation is powerful

William James, an American philosopher and psychologist, said, “The deepest principle of human nature is the desire to be appreciated.”

Posted at 12:45 PM | Permalink | Comments


Focus on customer service

A big customer service challenge today is to identify exactly what customers want and then deliver it. Creating the right experience for each customer is the key in this new era in customer service.

Posted at 12:31 PM | Permalink | Comments

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