The Gray Area

with Donna Gray


7 tested tips to improve employee engagement

A small business owner recently wrote me asking for advice on how to create engagement with his team members, hoping that it would lead to better bottom line results.

Posted at 12:54 PM | Permalink | Comments


Whatever happened to customer service?

After a brief encounter this past week at a big box retailer a business friend asked me, “Whatever happened to customer service?” She had just tried to buy a gift card and after waiting in a checkout line for at least five minutes was told by an unenthusiastic clerk that she’d have to take her purchase to a different register. I don’t blame my friend for feeling ticked off. I would agree — whatever happened to customer service?

Posted at 09:35 AM | Permalink | Comments


9 home-selling tips for when your job makes you move

Let’s face it folks — the home sales market is crazy busy right now in Dane County. I learned that firsthand this spring.

Posted at 08:00 AM | Permalink | Comments


Business ideas so good you’ll want to hit yourself

The best business ideas are those that solve a problem in some way. Going through the “School of Hard Knocks” in any business, you learn that if there’s a problem that affects one business, chances are it also affects others.

Posted at 12:12 PM | Permalink | Comments


Don’t let ‘relax’ become a four-letter word

Planning a vacation for the end of a busy season helps to stave off burnout and stress. The challenge for professionals, especially small business owners, is finding the time to plan the getaway, let alone actually getting away.

Posted at 12:42 PM | Permalink | Comments

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