The Gray Area

with Donna Gray


Customer service skills that will bring ’em back

There’s an ancient Chinese saying: “To open a business is very easy; to keep it open is very difficult.”

Posted at 12:39 PM | Permalink | Comments


This unhappy mother wonders, what happened to customer care?

This past Mother’s Day weekend my husband and I took a trip to a historic community for a holiday brunch. The best part of the trip was the visit with family. The dining experience was not so nice.

Posted at 11:58 AM | Permalink | Comments


Motivation strategies that actually work

Having breakfast with business friends on a recent rainy, cold morning, it was clear that every one of us needed some motivation to get past the idea of how nice it would be to return home and spend the day with a good book.

Posted at 12:10 PM | Permalink | Comments


Family business is all relative

From neighborhood mom and pop stores to household names like Kohler, S.C. Johnson, Gordon Food Service, Mars Candy Company, Ford Motor Company, and Wal-Mart, family-owned companies are thriving in the United States.

Posted at 09:27 AM | Permalink | Comments


Eureka! The art of finding solutions when and where you least expect them

Do your best ideas and wow moments come from sitting down with a pad of paper or do they come spontaneously, when you least expect them to?

Posted at 03:37 PM | Permalink | Comments

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