The Gray Area

with Donna Gray

04/16/19

The keys to mastering business change

I read somewhere that the mastery of change is the single skill that separates the successful manager from the also-rans. Change is the engine that keeps a company growing.

Posted at 12:47 PM | Permalink | Comments

04/02/19

Appreciation is powerful

William James, an American philosopher and psychologist, said, “The deepest principle of human nature is the desire to be appreciated.”

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03/12/19

Focus on customer service

A big customer service challenge today is to identify exactly what customers want and then deliver it. Creating the right experience for each customer is the key in this new era in customer service.

Posted at 12:31 PM | Permalink | Comments

02/21/19

'Tidying up' at the office

Marie Kondo’s book, The Life Changing Magic of Tidying Up, and her current Netflix hit show, Tidying Up with Marie Kondo, are trending and generating interest all over the country in organizing our homes, our workspaces, and our lives.

Posted at 12:36 PM | Permalink | Comments

01/29/19

Baby, it’s cold outside! Coping with the winter blues

It’s hard not to have cabin fever right now if you live and work in the frozen tundra of the Midwest.

Posted at 12:04 PM | Permalink | Comments

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