The Gray Area
with Donna Gray
06/13/19Business leaders shouldn’t neglect a summer vacationConstantly refusing to take time off is an unhealthy practice and can be counterproductive to the business or organization. |
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05/09/19The hardest part of letting go of 'stuff'Like many others, I recently spent a recent cold, rainy weekend binge-watching a television program, only instead of a drama or comedy, I binge-watched American Pickers. |
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04/16/19The keys to mastering business changeI read somewhere that the mastery of change is the single skill that separates the successful manager from the also-rans. Change is the engine that keeps a company growing. |
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04/02/19Appreciation is powerfulWilliam James, an American philosopher and psychologist, said, “The deepest principle of human nature is the desire to be appreciated.” |
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03/12/19Focus on customer serviceA big customer service challenge today is to identify exactly what customers want and then deliver it. Creating the right experience for each customer is the key in this new era in customer service. |
Donna M. Gray, CRM, is the owner of 
