The Gray Area
with Donna Gray
09/05/19Everything comes down to customer experienceI think most of us who are frequent buyers enjoy walking into a business and being recognized by management or the front-line team. |
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07/31/19Patience is a virtue in businessEverything happens fast in today’s business world, which exists in the age of pretty much instant everything. |
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07/11/19Never-ending customer serviceWe live and work in an age of almost instant gratification. Customers are in a hurry. They want something more and they want it NOW! |
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06/13/19Business leaders shouldn’t neglect a summer vacationConstantly refusing to take time off is an unhealthy practice and can be counterproductive to the business or organization. |
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05/09/19The hardest part of letting go of 'stuff'Like many others, I recently spent a recent cold, rainy weekend binge-watching a television program, only instead of a drama or comedy, I binge-watched American Pickers. |
Donna M. Gray, CRM, is the owner of 
