The Gray Area

with Donna Gray

October 2018


Are we just working, or are we also listening?

I recently had a couple of customer service experiences that make me wonder why active listening isn’t an important part of customer service training for team members.

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Learning to live in the moment

Charles Buxton, an English brewer, philanthropist, writer, and member of Parliament, said “You will never find time for anything. If you want time, you must make it.”

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