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Jun 28, 201812:24 PMThe Gray Area

with Donna Gray

The power of enthusiasm in customer service

(page 2 of 2)

In today’s challenging marketplace, price is not the only thing that matters in finding and keeping customers. A blog I read recently talked about putting a sign in the business window that said, “We give lousy service, but we’re cheap.” I believe that people want to spend their money where they have confidence that they will get their money’s worth and where their business is appreciated.

Employee enthusiasm is a key part of a great customer experience. Enthusiasm starts with leadership. Team members are more enthusiastic about their work when they know they are appreciated by employers, and when they are encouraged to grow in their positions. Enthusiasm begins at the top.

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