The Gray Area

with Donna Gray

June 2018


The power of enthusiasm in customer service

Walt Disney said, “Do what you do so well that they will want to see it again and bring their friends.” That sentence is the baseline for enthusiasm in customer service.

Posted at 12:24 PM | Permalink | Comments


Are you a slave to your stuff?

Clutter affects most of us in one way or another, and by clutter I’m referring to all the accumulated items, including papers that we are afraid to toss, that provide absolutely no inherent value to our daily work tasks.

Posted at 10:21 AM | Permalink | Comments