with Donna Gray
After a brief encounter this past week at a big box retailer a business friend asked me, “Whatever happened to customer service?” She had just tried to buy a gift card and after waiting in a checkout line for at least five minutes was told by an unenthusiastic clerk that she’d have to take her purchase to a different register. I don’t blame my friend for feeling ticked off. I would agree — whatever happened to customer service?
Let’s face it folks — the home sales market is crazy busy right now in Dane County. I learned that firsthand this spring.