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Dec 8, 201601:39 PMThe Gray Area

with Donna Gray

I’ll get back to you soon …

(page 2 of 2)

In today’s “I want it now” world, we’ve come to expect good customer service and when we don’t get it we can jump online to find a company that not only wants the business but is willing to go the extra mile to earn it.

Our friends now have an elegant spa-like master bath. Because they know and respect the rule that an unhappy customer will tell many others, they did not share the name of the company that lost the job due to poor response time with me. But anyone can see how happy they are with the remodel team that quickly and efficiently took care of them.

Putting off a return call to a customer inquiry, no matter how busy you are, is not a minor thing. It can create the sale or no sale, relationship or no relationship, that tells the tale for your company’s future.

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