The Gray Area

with Donna Gray

August 2018


The keys to great customer caring

My husband, Dave, and I were on a mission to find golf shirts in mid-August. We shopped the usual big-box stores and then made a side trip to the local Land’s End, where we found just what we needed.

Posted at 04:10 PM | Permalink | Comments


Customer service in a digital world

An ancient Chinese saying tells us that “To open a business is very easy; to keep it open is very difficult.”

Posted at 11:46 AM | Permalink | Comments