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The Gray Area

with Donna Gray

April 2014


How to create customer loyalty

Years ago, my mother and father, who were very astute entrepreneurs, taught me the advantage of courtesy. As a young child, I was privileged, during school vacations, to be able to go on business trips with them, and I had the good fortune to learn from their example.

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The importance of taking the scenic route in business

I have a business friend who keeps telling me that we have to “take the scenic route.” I was recently thinking about this phrase, and I came to the conclusion that being part of a small business is like taking the scenic route. One never knows what’s around the bend.

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