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Mar 19, 201401:57 PMOpen for Business

with Jody Glynn Patrick

Sticks and stones: Dealing with workplace criticism

(page 2 of 2)

ASK for specifics. You can’t acknowledge what you don’t understand. Rather than argue a point, ask for more clarification — and keep asking (respectfully) until you reach a point of mutual understanding. Then open your mind to consider the feedback using that filter.

STATE your truth. You’ve set the groundwork for a respectful dialogue; this is the time to have it. If you see the merit of editing your work, admit it aloud and thank him for his interest or influence. If you honestly feel it is unfair criticism, acknowledge his concerns while stating clearly why you think your work should be included in the final report.

ACCEPT that sometimes things are not always “right” or “wrong” but rather “different.” If Randy makes the final decision on what goes into the report, well, at least you’ve understood his point of view, understood his concerns with your work, and created the opportunity to clearly state your opinion as well.

Resist the later temptation to undermine his decision with other colleagues, as he did to you in the past, because the best way to fight a smoldering fire is with water, not with a more powerful flamethrower. You can choose to model being the kind of colleague you’d like to work with — rather than mirror his less evolved behavior.

INFORMED CHOICE. That’s what makes you the smarter person you’re continually evolving into.

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