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Nov 15, 201809:14 AMOpen Mic

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3 processes that grow businesses from the inside out

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As the end of the year draws near, business teams across the globe are analyzing their results and applying lessons learned to strategically determine how to move forward in 2019. Typically, numbers are the main focus of these discussions. Sales numbers, customer numbers, market penetration numbers — all are measurable metrics that indicate growth, direction, and business health. But numbers aren’t the only elements that should be actively and regularly examined to fuel business growth. There are process components that fundamentally drive top-line numbers. The three below should be regularly reviewed, updated, and adjusted along with other operational strategies.

Assessment processes

For almost every business, the word “audit” evokes all sorts of negativity. Though the word itself — and the bad reputation that the IRS has created around it — can be daunting, the concept is critical for progress to occur, especially inside business organizations. Audits and assessment processes aren’t solely about financial processes, as any organization concerned with growth and innovation should be evaluating its public messaging and image, product portfolio, sales channels, etc. on a regular basis to keep current, relevant, and progressive in its management. Annual assessments of what is working, what needs to be changed, and what is past its prime keeps focus on the organization’s goals and objectives — and can help limit unnecessary baggage that the business can shed to be more efficient. Market changes happen much more rapidly with globalization and technology advancing much faster than in the past, and in order to keep up (or stay ahead), businesses need to be continuously assessing their position and direction.


Many suggest that annual audits be a part of any business’s operational processes because “the most effective way to ensure that a company’s risk is properly identified and eliminated is to create and follow an ‘annual audit plan.’” Integrating assessment processes into an annual habit keeps business owners and CEOs asking, “Where are we?” and “Where do we want to be?” as part of active operations reviews, not just part of a dusty strategic plan that isn’t regularly referenced.

People processes

There are more alliterations for business productivity than we can list here (People, Process, Technology; Purpose, People, Process; Process, Product, People; etc.) but they all seem to have two elements in common: people and process. From hiring and onboarding to skills development, team productivity, and peer mentoring, the processes that support personal interaction are what drive business success.

Ranging from formal to free-flowing and organic, many businesses are embracing “people processes” that encourage collaboration and idea generation within the organization, and even those that are focused on problem solving, so that the decisions made and actions taken are products of larger teams and not reliant on the intelligence or experience of a single individual. The result of a team interaction is always superior to an individual effort. Collective knowledge, perspective, and opinion are more diverse and open, and the outcome of team discussions and decisions are more representative of, and connected to, the whole community.

Business leaders are advised to continuously “ask if you have the best process in place to enable people to optimize their performance. Are systems and processes fluid, or are they creating roadblocks to success?” Just as human resource departments and managers from all disciplines evaluate the right skill sets and competencies for each role in the organization — and how to fit the right people into those roles — the processes that are in place to allow employee interaction and development should also be evaluated to make sure they’re working correctly.

Beyond the operational needs of making sure the right roles are being filled by the right people — and that the jobs at hand are getting done — there are additional development processes that will help elevate the organization even further. This is about leadership development, team building, executive management training, and other processes that elevate people beyond their single position and individual responsibilities inside the organization. Organizations shouldn’t “underestimate the value of conducting simple, easy-to-implement leadership activities that bring your team together and teach them valuable workplace skills.”


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