Mar 1, 201811:49 AMOpen Mic
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Why you need to stop talking to start leading
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Recently, a colleague and I were at a dinner function with a group of leaders from a client company. We found ourselves seated at a table with a new member of the executive team who we were meeting for the first time. Waiting for the plated meals to arrive, we eased into the conversation with small talk about sports and weather and then we went deeper, inquiring about his family, his career, and his thoughts on the industry. When the dinner wrapped up 45 minutes later, my colleague and I had learned a lot about him. We had learned about his years working abroad, his days as a partner at an IT consulting firm, and his time on Wall Street. Yet, he had learned nothing about my colleague or me. In 45 minutes of conversation, he hadn’t asked either of us a single question.
Sadly, this common, self-absorbed style of relating has reached new, alarming levels. Social interactions no longer seem to be two-way. Whether with friends, colleagues, new acquaintances, or even family members, the common courtesies of asking questions and listening have given way to an urgent need to speak and be heard.
In my work as an executive coach, I try to talk no more than 30% of the time, giving my clients the majority of the airtime. When I am talking, I’m mostly asking questions. By giving my clients that airtime, I’m able to understand their challenges, relate to their needs, and extend the empathy they badly want and need. For me, listening is how l learn. For my clients, it’s a way to show I value them. A recent Harvard study zeros in on the scale of this problem: People spend most of their time during conversations talking about their own viewpoints and tend to self-promote when meeting people for the first time. In contrast, high question-askers — those that probe for information from others — are perceived as more responsive and are better liked.
Of course, being liked is not the main goal of conversation but it can be the starting point for healthy relationships. The people in our lives want to feel valued and validated, and asking people questions does this and more. In my work with leaders and teams, I’ve learned that asking genuine questions and listening to what people have to say can have these benefits:
- Improving engagement by showing we value the views of others;
- Improving the quality of decisions by understanding multiple perspectives on an issue;
- Improving collaboration and buy-in by inviting dissenting views that may otherwise go unheard;
- Increasing influence by involving others in decisions and direction setting; and
- Developing stronger workplace relationships that lead us to want to invest in the success of others.