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What led to Nokia's fall? Bad communication

It wasn’t that long ago that Apple launched its first iPhone into a global market dominated by Nokia.

Posted at 11:57 AM | Permalink | Comments


Employee character: A key to hiring all-star employees and creating a competitive advantage

We have all heard and shared stories about the woes of hiring employees. It can be a daunting and unsuccessful task.

Posted at 01:27 PM | Permalink | Comments


Why ask why? The idea behind our survey

It’s universal. Business people want to know what other business people are thinking.

Posted at 01:20 PM | Permalink | Comments


The problem with giving clients what they ask for

Nearly six years ago I fulfilled a lifelong dream and become a proud parent to a cute, energetic, sassy little shar-pei pup named Titus. Leading up to, and while becoming a pet parent, I read all that I could about training dogs, and I took Titus to puppy school to learn manners to become the best dog that he could be. I learned that when dogs are shy or skittish about doing certain things they might be afraid of or don’t like, such as bath time or nail trimming, that I should give him a premiere treat to help him associate what could be a not-so-pleasant experience with something that made him really happy, like a treat, so that he’d be more accepting and willing to participate in that activity without fear. Over the years, I tried a number of treats, continually...

Posted at 12:44 PM | Permalink | Comments


Navigating long-term care: From complexity to simplicity

We cannot control the aging process, but we can determine how we plan for it.

Posted at 12:39 PM | Permalink | Comments

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