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Jul 14, 201511:15 AMMind Your Business

with Corey Chambas

Ask, listen, and look — how to make better-informed decisions

(page 1 of 2)

Okay, I admit in some ways I'm a dinosaur. I thought I was with it and hip … wait, is “hip” still hip? But I've been a banker now for 30 years. When I first started and had to wear a suit and tie, I absolutely hated it.

Over time I became used to it and started to believe that “suit and tie” was how a banker should look.

But recently I changed my mind.

In a recent blog I mentioned the value of surveying employees in measuring satisfaction and the critical importance of employee engagement. Another valuable aspect of such surveys is the open-ended questions and comments. The comments can be very informative, and when I read them I look for themes. In our last survey there were several comments and suggestions about a more casual dress code.

At first I dismissed the comments because of my old-school bias. But as I continued to think about it, I remembered 20 years ago when I brought in one of my first new clients to First Business. It was a construction-related company owned by a husband and wife. After calling on them many times in my suit and tie, we finally had the loan closing scheduled on a Friday, and I was dressed for our newly instituted “Casual Friday.” I still remember the wife greeting me that day, saying, “You finally look like a normal human being!”

I felt I needed to give this change some serious consideration.

I decided to seek the advice of others who would validate or challenge my long-held beliefs. I asked some business associates who knew our industry, clientele, and reputation well and listened to what they had to say.

(Continued)

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About This Blog

Corey Chambas has over 30 years of business experience. He is the President and CEO of First Business Financial Services, Inc., is chairman of the board of M3 Insurance Solutions, an advisory board member of Aldine Capital Fund, and a member of the board of the United Way of Dane County and the 2018 Campaign Chair.

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