May 6, 201311:59 AMLeader to Leader
with Terry Siebert
Three keys to keeping your employees engaged
(page 1 of 2)
Late last year, our Dale Carnegie corporate office commissioned a study on employee engagement in the workplace. Conducted by MSW research, the study focused on 1,500 employees aged 18 to 61 across all business sectors.
Employee engagement is defined as the emotional and intellectual commitment of employees to deliver high performance.
What the research found is that there are three primary drivers of employee engagement:
- Relationship with immediate supervisors
- Belief in senior leadership
- Pride in working for their company
The first and most dramatic finding was that if employees are dissatisfied with their immediate supervisors, there is an 80% chance that they are disengaged. This statistic reinforces the significance of building positive relationships in the workplace. Similarly, having a “caring” manager is one of the key elements to a positive and successful employee engagement strategy. Employees want to feel valued and have their manager take an interest in their personal lives, health, and well-being.
The second driver that affects employee engagement is a belief in senior leadership. Employees are inspired by role models who encourage goal achievement, which contributes to positive engagement and a better overall workplace environment.
Finally, employee engagement is highest among those who take pride in working for their company. The study identified the following four characteristics needed for engagement: enthusiasm, empowerment, inspiration, and confidence.