with Diane Hamilton and Nilesh Patel
I was sitting in an airport waiting for my flight. It looked like everything was going to be on time when the announcement came: "Ladies and gentlemen, we are overbooked for today’s flight. I need one person whose travel plans are flexible to volunteer to take a later flight. No one will board the plane until someone volunteers. We will provide a $500 flight voucher that can be used on any future flight …" Within about 10 minutes the airline had a volunteer and we were ready to begin the boarding process. But there was something about the announcement that didn’t sit right with me.