Common courtesy: Dead or alive?
I was walking from a parking lot to a store a few weeks ago and noticed a very pregnant young woman quite a few steps ahead of me. A young man scooted around her, walked through the entrance door, and almost let the door slam in her face. Wow!
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Value-driven leadership
In one of our leadership training programs, we conduct an exercise that is intended to get leaders to look at themselves from a somewhat different perspective. It could be an exercise that you might want to do as well.
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Fostering teamwork
In its shortest form, the definition of teamwork is a group of people from varying backgrounds working toward a common goal. With that definition as a starting point, there are many positive qualities that effective teams can bring to each individual, their departments, and a company. At the same time, there are many barriers to making all these positive things happen.
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Responding (not reacting) to objections (part 2)
In
my last blog, we went through the first three steps of the objection-handling process. To summarize: step 1: cushion; step 2: clarify the objection; step 3: identify hidden objections; step 4: respond.
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