IB Seminar Series: Building Revenue in a Down Economy

Selling in a Down Economy: Navigating the Rapids

Build the critical sales skills you need in today's economy. This fast-paced program targets sales managers and sales professionals who want to build their businesses now. Whether you have been selling for two years or twenty, this seminar will help you succeed in the touch world of developing and building businesses.

Seminar was presented on February 24, 2010.

presented by:

Terry Siebert, President of Dale Carnegie Training 

Create Outstanding Customer Experiences

The success of a business relies on its customers. Better manage the "people side" of your business with tips from two leaders in creating favoriable customer experiences: Craig Culver and Skip Brennan.

Here's what each has to say about customer service:

Craig Culver: "The people side of our business is what I believe to be the magic of a successful growing business. I believe strongly in product like the ButterBurger and Culver's Frozen Custard, but if the experience of the guest's visit isn't enhanced by our team members, we have just wasted the opportunity to create a raving Culver fan. By the way, raving fans are the best marketing tools a business could ever wish for. "

Skip Brennan: "Customer service is basically putting yourself in the customer's shoes. It is as simple as that. Treat your customers like you would want your grandfather and grandmother to be treated. The main event in our business is the customer. That's where we put the Brennan's Magic to work."

Seminar was presented on May 5, 2010.

presented by:

Craig Culver, Co-Founder and Co-Worker of Culver Franchising System

and

Skip Brennan, President of Brennan's Market

Brand Your Company and Thrive in a "Conversation Economy"

Date: August 25, 2010
Place: Alliant Energy Center - Exhibition Hall
Time: 8:00 - 10:00 a.m. (Registration begins at 7:30)
A continental breakfast will be provided.

Register no later than Wednesday, August 18, 2010
Download the registration form below.

presented by:

Marsha Lindsay, CEO of Lindsay, Stone & Briggs

The Impact of Financial Reform: How will the Dodd-Frank Financial Reform Act affect your bank and your company?

Date: November 3, 2010
Place: Alliant Energy Center - Exhibition Hall
Time: 8:00 - 10:00 a.m. (Registration begins at 7:30)
A continental breakfast will be provided.

Deadline Extended! Register no later than Friday, October 29, 2010
Download the registration form below.

presented by:

Sarah Grooms, CTP, VP — Treasury Management Director of Town Bank