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The Gray Area

with Donna Gray


How to get what you want in business and life

Andrew Carnegie (1835–1919), Scottish-American industrialist, philanthropist, and richest man in America in the early 1900s, said, “If you want to be happy, set a goal that commands your thoughts, liberates your energy, and inspires your hopes.”

Posted at 04:18 PM | Permalink | Comments


7 tested tips to improve employee engagement

A small business owner recently wrote me asking for advice on how to create engagement with his team members, hoping that it would lead to better bottom line results.

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Whatever happened to customer service?

After a brief encounter this past week at a big box retailer a business friend asked me, “Whatever happened to customer service?” She had just tried to buy a gift card and after waiting in a checkout line for at least five minutes was told by an unenthusiastic clerk that she’d have to take her purchase to a different register. I don’t blame my friend for feeling ticked off. I would agree — whatever happened to customer service?

Posted at 09:35 AM | Permalink | Comments


9 home-selling tips for when your job makes you move

Let’s face it folks — the home sales market is crazy busy right now in Dane County. I learned that firsthand this spring.

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Business ideas so good you’ll want to hit yourself

The best business ideas are those that solve a problem in some way. Going through the “School of Hard Knocks” in any business, you learn that if there’s a problem that affects one business, chances are it also affects others.

Posted at 12:12 PM | Permalink | Comments

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