with Donna Gray
I ran into an old friend on the way into church this past weekend. He greeted me with, “How’s retirement? I see you closed your store.” Wow! That took me by surprise. Just to set the record straight right now, I’m not retired and we did not close our store. We moved our store. And we thought we had notified every one of our customers and prospects.
It’s no secret that companies that operate in a recognition and appreciation culture have fewer problems with employee retention. Employees want to feel that their contribution is important to their company’s mission, and company exit surveys frequently reveal that a lack of recognition plays an important role in employee turnover.