Edit Module

The Gray Area

with Donna Gray

February 2015

02/02/15

Fighting the machines: Why good customer service requires real human voices

Not too long ago, I made a phone call to our then-provider of Internet, TV, and telephone service. I don’t like making these calls because I’m not patient when it comes to the series of steps you need to go through before talking to a live human being.

Posted at 02:01 PM | Permalink | Comments: 1