The Gray Area

with Donna Gray


Fighting the machines: Why good customer service requires real human voices

Not too long ago, I made a phone call to our then-provider of Internet, TV, and telephone service. I don’t like making these calls because I’m not patient when it comes to the series of steps you need to go through before talking to a live human being.

Posted at 02:01 PM | Permalink | Comments: 1


How to succeed in business through the power of attitude

"Popular … you’re gonna be popular." I love that song from the musical Wicked. Everyone who’s seen the show or listened to the lyrics understands that a good attitude helps make one popular.

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Looking beyond the ghosts of resolutions past

“We are always equal to what we undertake with resolution.” Thomas Jefferson wrote this in a letter to his daughter Martha on March 28, 1787. Martha must have needed some help keeping her New Year’s resolutions, much like many of us.

Posted at 11:51 AM | Permalink | Comments


A business wish list for Santa

The other day, as I was beginning my list of goals for 2015, I began to think that in order to make some of the lofty things I want for next year happen, I’ll have to put some things into place starting right now. That’s when I realized that our business needed a “Wish List for Santa.” With that in mind, I sat down to write …

Posted at 01:45 PM | Permalink | Comments


The power of gratitude

The Gratitude Challenge has been making its way through social media channels recently, and participants have been passing the baton by asking three to five friends to post three to five things for which they are grateful — for three to five consecutive days. This started, I was told by a participant, to encourage people to engage in an old tradition — counting one’s blessings.

Posted at 09:59 AM | Permalink | Comments

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