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The Gray Area

with Donna Gray

09/06/18

What does it even mean to 'act your age'?

I’m using this forum to suggest that anyone judging an older person’s abilities and awareness of anything digital better rethink the way they interact with us. They may be surprised to find their story in print — or gasp, online!

Posted at 12:39 PM | Permalink | Comments

08/22/18

The keys to great customer caring

My husband, Dave, and I were on a mission to find golf shirts in mid-August. We shopped the usual big-box stores and then made a side trip to the local Land’s End, where we found just what we needed.

Posted at 04:10 PM | Permalink | Comments

08/07/18

Customer service in a digital world

An ancient Chinese saying tells us that “To open a business is very easy; to keep it open is very difficult.”

Posted at 11:46 AM | Permalink | Comments

07/24/18

Make time serve you

Philip Dormer Stanhope, the fourth Earl of Chesterfield and an English writer, once said, “Know the true value of time; snatch, seize, and enjoy every moment of it.”

Posted at 12:50 PM | Permalink | Comments

06/28/18

The power of enthusiasm in customer service

Walt Disney said, “Do what you do so well that they will want to see it again and bring their friends.” That sentence is the baseline for enthusiasm in customer service.

Posted at 12:24 PM | Permalink | Comments

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