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The Gray Area

with Donna Gray

06/28/18

The power of enthusiasm in customer service

Walt Disney said, “Do what you do so well that they will want to see it again and bring their friends.” That sentence is the baseline for enthusiasm in customer service.

Posted at 12:24 PM | Permalink | Comments

06/07/18

Are you a slave to your stuff?

Clutter affects most of us in one way or another, and by clutter I’m referring to all the accumulated items, including papers that we are afraid to toss, that provide absolutely no inherent value to our daily work tasks.

Posted at 10:21 AM | Permalink | Comments

05/15/18

The importance of resilience

People who have resilience seem to find it easier to face setbacks, challenges, crises, and pain — both emotional and physical — with confidence and courage.

Posted at 12:40 PM | Permalink | Comments

04/26/18

Business lessons I learned at my mother’s knee

My mother was a great businesswoman. She made it clear to me from my early childhood that it was accepted and fashionable for women to not only be in business, but also to succeed in business.

Posted at 12:45 PM | Permalink | Comments

04/03/18

The importance of motivating through appreciation

O.A. Battista, a Canadian-American chemist and author, said, “People are always motivated by at least two reasons; the one they tell you about, and a secret one.”

Posted at 12:18 PM | Permalink | Comments

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