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The Gray Area
with Donna Gray
05/29/138 keys to making your company a great place to workNowadays, many companies are creating and encouraging fun in the workplace. Experts say this can benefit any business. Adrian Gostick and Scott Christopher, in their book The Levity Effect: Why It Pays To Lighten Up, say that if people are having fun, they’re going to work harder, stay longer, maintain their composure in a crisis, and take better care of the organization. |
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05/22/1312 ways to reduce your work stressPeter Drucker said, “No one ever has more than 25% of their time under control.” It’s easy to lose control and get overwhelmed during busy times, and one can get frantic when deadlines approach and there don’t seem to be enough hours in the day. I’ve seen some folks who are usually calm, cool, and collected get cranky, crabby, and semi-ballistic when faced with the stress of having no control of their time. One has to find the best way to deal with the time-constraint challenge. |
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05/13/13Building strong business relationships in an online worldCustomers trust that a business will deliver what they’ve asked for, without hassle, at the price agreed to, and within the time frame they require. Businesses trust that their product suppliers will deliver what they’ve asked for, without hassle, at the price agreed to, and within the time frame they require. Trust is based on no surprises! |
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04/29/13Working with familyGeorge Howe Colt wrote in LIFE magazine in 1991, “A nest of tenderness, a jail for the heart, a nursery of souls. Families name us, and define us, give us strength, give us grief. All our lives we struggle to embrace, or escape their influence. They are magnets that both hold us close and drive us away.” |
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04/22/13What’s your WOW?I have a friend who once had a business called What’s Your Wow? Doesn’t that name just open the mind to all kinds of possibilities that run the gamut from “How does a company do a good job of telling customers and prospective customers about what they do?” to “What do customers and prospects think of the company?” to “How do team members feel about working with the company?” to “Are all team members motivated to WOW customers?” |
Donna M. Gray, CRM, is the owner of 
