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Oct 5, 201710:44 AMOpen Mic

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Dealing with a bad boss: Why empathy is key

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A boss can make the workplace miserable. Given how much time people spend in the office, life itself can become wretched. You start to feel angry, humiliated, anxious, and depressed. You tell your co-workers just how bad this supervisor is, how they treat you, how they make you feel. Your boss really is a “jerk,” you claim, “a schmuck” you all agree. You consider doing something about it but take no steps. You hope that they stop acting this way and that everything can just get better on its own.

But of course they don’t stop. They keep yelling at you, keeping you late, making you redo reports. They criticize your work. They criticize you. You start to realize that change is unlikely. You try to do everything you can do to avoid a blowout, but nothing works. Your job becomes a prison where each day is spent thinking about how much you hate your boss — feeling terrible and dreading each interaction, without any results.

There are two steps on the path forward. Both may seem difficult but are surprisingly simple:

1. Acknowledge what you might be bringing to the table and why your boss’ behavior bothers you so much.

Even if you have found solace in group gossip about your manager, chances are there are some reasons why this person so personally frustrates you. Do they remind you of someone else in your life? Can you absolutely not tolerate criticism? What is it about you that makes your boss seem so bad? As intolerable as they seem, and as little as you want to do this, you may be surprised at what answers arise.

2. The complementary approach — one that can be incredibly hard to come to terms with — is to empathize with your boss.

Why on earth would we suggest finding an empathic spot for this person when it’s quite literally the last thing you want to do? Because if you must find a way to get along, you’ll need to take the long view and try to understand why they act in this particular way. In allowing yourself to empathize with your boss, you also give space for some of the negativity to fade away. In understanding her and yourself, a desire to learn and to grow can start to replace the bottled up disdain spilling into every part of your day.

We’ve consulted with a number of employees over the years who have had significant problems with their bosses. In all situations, we’ve asked the workers to ask why they seemed to be so rattled by these superiors. Why do they feel so minimized and humiliated when, for example, they were scolded or criticized? These are all issues that an employee brings to the table and must evaluate. Perhaps the same boss wouldn’t bother another colleague quite as much. We try to help people understand that it’s their responsibility to look inward for answers to some of these questions.

At the same time, consulting employees often find themselves wondering whether people who ascend to management positions possess some particular characteristics. So we ask them to empathize and think about what could be driving someone’s boss to be so dismissive of their feelings. What does my client know about this person? What is the office like for the boss? What was their path to promotion? What in this story might have caused him to behave so distastefully? Most importantly, we try to frame what internal struggles the boss might be dealing with that cause distasteful behavior.


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