Oct 14, 201311:31 AMMind Your Business
with Corey Chambas
Management — it’s so simple (if you apply the ‘nice-honest’ approach)
(page 1 of 2)
That’s right, it is simple ... but it’s not easy. I was reminded of that when I recently saw a best-seller list of top 10 business books. It included three I had read: The Five Dysfunctions of a Team by Patrick Lencioni, Good to Great by Jim Collins, and Who Moved My Cheese? by Spencer Johnson. These current best-sellers are all over 10 years old!
Given the proliferation of business research, the rapid flow of information, and the money to be made in publishing business books, why aren’t new successful business management books constantly coming out? Why are there no fresh, innovative ideas? I think it’s because good management is basic and doesn’t really change much.
Good management really comes down to the golden rule. But as a manager, it’s not always easy to treat people the way you want to be treated. I think the key is something I call being “nice-honest.”
First, let’s talk about the honest part because that’s the one that’s neglected more often. If employees are performing poorly, it is critical that their supervisor let them know very clearly what needs to change. And even those who are good performers need to be told not only that they are doing well, but also what they need to do to be even better. This is often the hard part for supervisors because it’s uncomfortable and they don’t want to be mean.
But it’s not mean to be honest. In fact, it’s not nice to not be honest. Again, think about how you’d want to be treated. If you were performing poorly, you’d undoubtedly want to get that feedback immediately, and if you were a high performer, you’d want to know what to work on to improve.
The nice part of nice-honest is simply delivering the difficult message or constructive criticism with kindness and compassion, letting the person know you want him or her to succeed and improve. (As I’ve said before, a supervisor’s job is to help employees succeed.) If this is missing and the message is perceived as being delivered in an unkind way, the receiver will become defensive and shut down. If a manager is nice-honest and communicates and provides feedback on a regular basis, that’s 80% of being a good manager.