Jul 14, 201511:15 AMMind Your Business
with Corey Chambas
Ask, listen, and look — how to make better-informed decisions
(page 1 of 2)
Okay, I admit in some ways I'm a dinosaur. I thought I was with it and hip … wait, is “hip” still hip? But I've been a banker now for 30 years. When I first started and had to wear a suit and tie, I absolutely hated it.
Over time I became used to it and started to believe that “suit and tie” was how a banker should look.
But recently I changed my mind.
In a recent blog I mentioned the value of surveying employees in measuring satisfaction and the critical importance of employee engagement. Another valuable aspect of such surveys is the open-ended questions and comments. The comments can be very informative, and when I read them I look for themes. In our last survey there were several comments and suggestions about a more casual dress code.
At first I dismissed the comments because of my old-school bias. But as I continued to think about it, I remembered 20 years ago when I brought in one of my first new clients to First Business. It was a construction-related company owned by a husband and wife. After calling on them many times in my suit and tie, we finally had the loan closing scheduled on a Friday, and I was dressed for our newly instituted “Casual Friday.” I still remember the wife greeting me that day, saying, “You finally look like a normal human being!”
I felt I needed to give this change some serious consideration.
I decided to seek the advice of others who would validate or challenge my long-held beliefs. I asked some business associates who knew our industry, clientele, and reputation well and listened to what they had to say.