Jul 25, 201712:00 AMLeader to Leader
with Terry Siebert
Leadership reliability: Internal and external
(page 1 of 2)
Leaders with internal reliability are ideally suited for the multifaceted role of mentor, trusted adviser, and coach. Because they are consistently true to their ethically sound beliefs and principles, they make exemplary role models in the workplace. Interestingly, in research conducted by Dale Carnegie Training, it was determined that the biggest emotional trigger for employee motivation is trust. However, other research tells us that as many as 40% of employees don’t trust management. So what’s the remedy? Leaders with internal reliability!
In the Dale Carnegie Leadership Training for Managers program, there are seven steps in coaching:
- Identify opportunities
- Picture the desired outcome
- Establish the right attitudes
- Provide resources
- Practice and skill development
- Reinforce progress
Who better than a leader with internal reliability to walk a team member through these steps? Employees are much more likely to respond to direction from someone who is confident, cooperative, optimistic, and supportive. Leaders with internal reliability have all of those characteristics and more. They create a culture of trust within their teams, and consequently are able to gain the commitment of each team member to work toward common goals. These leaders listen to their employees’ ideas and concerns. They lead by example. They are grateful for their employees. They learn from their mistakes and they take responsibility for them. In short? They are to their team what Aaron Rogers is to his — they’re the most valuable player. Every. Single. Time.
It would serve organizations well to cultivate leaders with internal reliability. They’re the ones qualified for shaping the leaders of tomorrow. Trust begets trust.
What then, exactly, is external reliability? In contrast to a leader with internal reliability (someone who is consistently true to his/her own principles and beliefs), leaders with external reliability are honest and trustworthy to others. While it’s important to hold firmly to personal values, leaders are less likely to accomplish goals without the trust of those around them.