Leader to Leader

with Terry Siebert

08/20/15

Make superior customer service your routine

Last week, after finishing up my shopping, the last point of contact in the store was with the bagger. After she finished up, she sent me on my way with, “Have a nice day.” Unfortunately, she said this with a tone like, “Your dog died.” Not very friendly and certainly not very focused on the customer. I am sure that this place has a manual that tells their baggers to say the phrase. That same manual might even suggest that it be said with a positive attitude. However, what happened is an indicator of how many customer service people go through the paces and really do not have a customer-focused attitude.

Posted at 10:35 AM | Permalink | Comments

07/21/15

Be a new leader, not an old doer

The trials of being a new supervisor are many. Some new leaders have all their former colleagues now reporting to them. They have received little, if any, training to be a leader; while they are experts and know the specific job inside out, they have no idea of what it takes to get others to perform at their own high level. And they love doing “it,” but that love diminishes when trying to get others to do the same.

Posted at 02:09 PM | Permalink | Comments

06/18/15

How enthusiasm can work for you

Dale Carnegie recognized that an enthusiastic attitude is fundamental to success, happiness, and personal growth. “Today is life, make the most of today. Let the winds of enthusiasm sweep through you,” he wrote.

Posted at 02:02 PM | Permalink | Comments

05/20/15

Ugh! Performance review time

A recent HR Magazine article presented some interesting statistics from the Corporate Executive Board (CEB) that speak to the general satisfaction level of the performance review process by employees, managers, and HR professionals.

Posted at 01:15 PM | Permalink | Comments

04/22/15

8 entrepreneurial skills every businessperson should develop

Whether you’re a business owner, a future business owner, or an employee, you need to constantly develop your entrepreneurial skills in order to succeed. I mean consistently succeed. For some reason, we tend to stop developing many of the skills that got us where we are. Our motives change, we get satisfied, or we just get lazy. These skills apply to anyone, in both large and small companies, but successful entrepreneurs tend to exhibit more of these all the time.

Posted at 02:38 PM | Permalink | Comments

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About This Blog

Known for his Dale Carnegie training expertise, Terry Siebert is writing to inspire leaders to reach their greatest potential. Leadership, today more than ever, may mean the difference between closing the doors or opening new markets. Every month, he'll post help with mindset, business tools and more.

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