Leader to Leader

with Terry Siebert

04/21/16

Principle number one: ‘Don’t criticize, condemn, or complain.’

The title quote is the first principle out of 30 from Dale Carnegie’s classic, How to Win Friends and Influence People. All of the other principles are positive: be a good listener; give honest appreciation; make the other person feel important; try honestly to see things from the other person’s point of view — the list goes on. It’s interesting to note that the only principle that says, “DON’T,” also happens to be the first one.

Posted at 01:40 PM | Permalink | Comments

03/18/16

Constructive criticism: A few tips on the constructive part

I once heard that the definition of constructive criticism is when I criticize you. Anything in my direction is unacceptable. At the same time, there are many situations where constructive (not destructive) criticism by a manager is vital to the performance improvement of another. A poor attempt at giving criticism usually makes the situation worse. One survey of retail employees showed that inept criticism was the number one complaint respondents noted about their managers.

Posted at 10:31 AM | Permalink | Comments

02/23/16

The traits of success

What makes a successful businessperson? Many people have studied this question. Successful people have been surveyed. The question has been asked thousands of times over the course of years. As you review the research, the answer — in many cases — boils down to three areas: knowledge, skills, and attitudes.

Posted at 11:24 AM | Permalink | Comments

01/19/16

Put distractions on hold

My guess is that many of you have heard of the recent tragedy of a man who fell to his death off the scenic San Diego Sunset Cliffs while he was engaged with his phone. His mother said he had been taking pictures. If you do a search, you will find many other incidents of the negative results of being 100% engaged with a phone versus paying attention to the task at hand.

Posted at 09:11 AM | Permalink | Comments

12/15/15

A holiday message

Black Friday & Cyber Monday, followed by just about every Christmas and holiday special you can imagine on TV. “It’s the most wonderful time of the year,” or so goes the song. Sometimes we get so wrapped up in shopping, attending parties, and taking care of holiday business that we forget about the people that make this great world go ’round.

Posted at 10:41 AM | Permalink | Comments

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