Leader to Leader

with Terry Siebert


Just talk

One of the situations I have observed in our training programs, especially in the last few years, is the inability or reluctance of some younger folks to have a real, live discussion. This observation comes from listening to hundreds of reports of real-world experiences in the realm of the workplace.

Posted at 02:00 PM | Permalink | Comments


Make superior customer service your routine

Last week, after finishing up my shopping, the last point of contact in the store was with the bagger. After she finished up, she sent me on my way with, “Have a nice day.” Unfortunately, she said this with a tone like, “Your dog died.” Not very friendly and certainly not very focused on the customer. I am sure that this place has a manual that tells their baggers to say the phrase. That same manual might even suggest that it be said with a positive attitude. However, what happened is an indicator of how many customer service people go through the paces and really do not have a customer-focused attitude.

Posted at 10:35 AM | Permalink | Comments


Be a new leader, not an old doer

The trials of being a new supervisor are many. Some new leaders have all their former colleagues now reporting to them. They have received little, if any, training to be a leader; while they are experts and know the specific job inside out, they have no idea of what it takes to get others to perform at their own high level. And they love doing “it,” but that love diminishes when trying to get others to do the same.

Posted at 02:09 PM | Permalink | Comments


How enthusiasm can work for you

Dale Carnegie recognized that an enthusiastic attitude is fundamental to success, happiness, and personal growth. “Today is life, make the most of today. Let the winds of enthusiasm sweep through you,” he wrote.

Posted at 02:02 PM | Permalink | Comments


Ugh! Performance review time

A recent HR Magazine article presented some interesting statistics from the Corporate Executive Board (CEB) that speak to the general satisfaction level of the performance review process by employees, managers, and HR professionals.

Posted at 01:15 PM | Permalink | Comments

1 2 3 4 5 6 7 8 9 10  ···  13 Next »
Edit Module

About This Blog

Known for his Dale Carnegie training expertise, Terry Siebert is writing to inspire leaders to reach their greatest potential. Leadership, today more than ever, may mean the difference between closing the doors or opening new markets. Every month, he'll post help with mindset, business tools and more.

Recent Posts



Atom Feed Subscribe to the Leader to Leader Feed »

Edit Module